30ok Privacy Policy – How We Handle Your Data
We are committed to protecting your personal information. This policy explains exactly what data we collect, why we collect it, and how it is kept secure.
Introduction
This Privacy Policy ("Policy") describes how 30ok ("the Platform", "we", "us", "our") collects, processes, stores, and protects personal information that you provide when using the 30ok website and associated gaming services. By registering an account or otherwise using the platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. This Policy forms part of the overall Terms and Conditions governing your use of the 30ok platform.
This Policy applies to all data collected via the 30ok website, mobile site, and any communications between you and 30ok (including support emails). It does not apply to third-party websites or services linked to or from the 30ok platform — those third parties operate under their own privacy policies, and 30ok is not responsible for their data practices.
Key Privacy Points at a Glance
SSL Encrypted
All data in transit is protected by SSL encryption on every connection.
No Data Selling
We never sell your personal data to third parties under any circumstances.
Your Rights
You may request access, correction, or deletion of your personal data at any time.
Secure Payments
Payment transactions via bKash, Nagad, and Rocket are processed securely and not stored in full.
Contact Us
Privacy questions are handled by our support team at [email protected].
Cookies
We use essential and analytics cookies to improve platform performance and your experience.
1. Information We Collect
30ok collects the following categories of personal information. We only collect information that is genuinely necessary for the provision of our gaming services, compliance with platform operating obligations, or the improvement of the user experience. We do not collect sensitive information such as biometric data, religious affiliation, or political opinions.
👤 Identity Information
Full name, date of birth, mobile phone number, and any identity document details provided during KYC verification. This information is collected at registration and may be supplemented during the account verification process.
💳 Payment Information
Mobile wallet identifiers (e.g. bKash account number, Nagad number) or card details used for deposits and withdrawals. Full card numbers are not stored on 30ok servers — card processing is handled by certified payment service providers. Transaction reference numbers, amounts, timestamps, and payment method types are stored for account and compliance records.
📱 Technical and Device Information
IP address, browser type and version, operating system, device type (mobile, tablet), screen resolution, session timestamps, and referring URL. This information is collected automatically when you access the platform and is used for security monitoring, fraud detection, and platform optimisation.
🎮 Gaming Activity Data
Records of games played, wagers placed, outcomes, session durations, bonus usage, and betting history. This data is used for account management, responsible gaming monitoring, dispute resolution, and regulatory compliance obligations.
📍 Communications Data
Records of support conversations, emails sent to or from 30ok support, feedback submitted through the platform, and any other communications between you and 30ok. Communications are retained for quality assurance, dispute resolution, and fraud prevention purposes.
2. How We Use Your Information
30ok uses the personal information it collects solely for the following purposes. We do not use your data for any purpose beyond what is listed here without first obtaining your explicit consent or being required to do so by a legal obligation:
- Account creation, identity verification, and management of your 30ok account — including processing deposits, withdrawals, and maintaining an accurate transaction history for your account.
- Delivering and improving the gaming services available on the platform, including personalising game recommendations based on your activity history and ensuring that games you access perform optimally on your device.
- Fraud prevention, anti-money-laundering (AML) screening, and platform security — including monitoring for unusual account activity, detecting multi-accounting, and screening transactions against applicable risk criteria.
- Customer support — including responding to your queries, resolving disputes about transactions or game outcomes, and addressing responsible gaming requests such as self-exclusion or deposit limit adjustments.
- Compliance with applicable legal and regulatory obligations — including responding to lawful requests from law enforcement or government bodies, maintaining records as required under applicable financial regulations, and conducting age verification.
- Communicating with you about your account, including transaction confirmations, security alerts, responsible gaming reminders, and material updates to these policies. Marketing communications (if applicable) will only be sent where you have given explicit opt-in consent, and you may unsubscribe at any time.
3. Legal Basis for Processing
30ok processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved:
- Contractual necessity: processing that is necessary to perform our contract with you as a registered platform user — including account management, payment processing, and game delivery.
- Legal obligation: processing that is necessary for compliance with applicable laws and regulations — including AML obligations, age verification requirements, and responses to lawful authority requests.
- Legitimate interests: processing conducted for 30ok's legitimate business interests, including fraud prevention, platform security, and improving the gaming experience — where such interests are not overridden by your rights and interests.
- Consent: where processing is based on your consent (for example, receiving marketing communications), you may withdraw that consent at any time by contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
4. Sharing Your Information
30ok does not sell, rent, or trade your personal data. We share your information only in the limited circumstances described below, and only to the extent necessary for the specified purpose:
- Payment service providers: transaction data is shared with bKash, Nagad, Rocket, Upay, Visa, and Mastercard solely for the purpose of processing deposits and withdrawals. These providers are contractually bound to process your data securely and only for the specified payment purpose.
- Game content providers: limited technical data (such as session token and game result data) is shared with certified game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Spribe) solely for the purpose of delivering and recording game sessions.
- Law enforcement and regulatory bodies: 30ok will disclose personal data to law enforcement agencies, government bodies, or regulatory authorities where required to do so by law, court order, or in response to a valid legal request. We will notify you of such disclosure where legally permitted to do so.
- Business continuity: in the event of a merger, acquisition, or sale of all or substantially all of 30ok's assets, your personal data may be transferred to the successor entity. You will be notified in advance of any such transfer and of any change to the applicable privacy policy.
We Never Sell Your Data
30ok does not sell, rent, license, or otherwise monetise your personal data to any third party for their own marketing or commercial purposes. Your data is used only to run the platform services you have signed up for.
5. Payment Data and Financial Information
30ok takes particular care with financial information. When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, or any other payment method, the transaction is routed through the relevant payment service provider's secure infrastructure. 30ok retains transaction reference numbers, amounts, timestamps, and the payment method type (e.g. "bKash") for account records and compliance purposes. Full mobile wallet numbers are stored only in tokenised or masked form (e.g. the last four digits of your bKash number). Full card numbers are never stored on 30ok servers.
30ok will never ask you to share your full bKash PIN, Nagad PIN, or any card PIN or CVV through any communication channel, including support email or live chat. If you receive a communication purporting to be from 30ok that requests this information, treat it as fraudulent and report it to [email protected] immediately.
6. Cookies and Tracking Technologies
30ok uses cookies and similar tracking technologies to operate the platform and improve your experience. The types of cookies we use are:
- Essential cookies: required for the platform to function. These cookies manage your login session, keep your game session active, and maintain your account state. Without essential cookies, the platform cannot operate. These cannot be disabled.
- Analytics cookies: used to measure platform usage, track feature adoption, and identify performance issues. Analytics data is aggregated and anonymised where possible. These cookies help us understand how the platform is used so we can make improvements.
- Security cookies: used to detect and prevent fraudulent access, multi-accounting, and automated bot traffic. These cookies are a critical component of our platform security architecture and are always active.
Most mobile browsers allow you to control cookie settings through your browser's privacy settings menu. Please note that disabling essential cookies may prevent the 30ok platform from functioning correctly on your device.
7. Data Retention
30ok retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention period required by applicable law or regulation. In practice, account data (including identity information, transaction history, and gaming activity) is retained for a minimum of five years from the date of account closure to satisfy financial record-keeping obligations. Support communications are retained for a minimum of two years.
When your data is no longer required for any lawful purpose, 30ok will securely delete or anonymise it. You may request early deletion of your personal data by contacting support, subject to 30ok's right to retain data where required by law or where there is a legitimate ongoing reason (such as an unresolved dispute or active investigation).
8. Your Rights
As a user of the 30ok platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to all valid requests within a reasonable timeframe, and in any event within 30 days of receipt:
- Right of access: you have the right to request a copy of the personal data 30ok holds about you, together with information about how it is being processed and for what purposes.
- Right of rectification: if any personal data 30ok holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. You may also update basic account information directly through your account settings.
- Right of erasure: you have the right to request that 30ok delete your personal data in certain circumstances — for example, where it is no longer necessary for the purpose for which it was collected, or where you withdraw your consent and there is no other lawful basis for continued processing. This right is subject to legal retention obligations.
- Right to restrict processing: in certain circumstances you may request that 30ok restrict the processing of your personal data — for example, while a dispute about the accuracy of your data is being resolved.
- Right to object: you have the right to object to processing of your personal data where that processing is based on 30ok's legitimate interests. You also have an absolute right to object to processing of your data for direct marketing purposes at any time.
To exercise any of the above rights, contact 30ok support at [email protected]. Please include your registered mobile number and a clear description of the right you wish to exercise. We may need to verify your identity before acting on your request.
9. Security Measures
30ok implements a range of technical and organisational security measures designed to protect your personal data from unauthorised access, loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, secure server infrastructure with access controls, regular security assessments, and staff training on data protection obligations. We also implement rate limiting and bot detection to protect account login endpoints from brute-force attacks.
While 30ok takes data security seriously and maintains industry-standard protections, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 30ok will notify affected users as soon as reasonably practicable and take all appropriate remediation steps.
10. Children and Minors
The 30ok platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under the age of 21, we will promptly delete that data and close the associated account. If you believe that a minor has registered on the 30ok platform, please contact us immediately at [email protected].
11. Changes to This Privacy Policy
30ok reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform operations. When material changes are made, we will update the "Last updated" date at the top of this page and, where reasonably practicable, notify registered users via the platform or by email. The current version of this Policy is always available at 30ok.bio/privacy-policy.
Your continued use of the 30ok platform after any update to this Policy constitutes your acceptance of the revised Policy. If you do not agree with any changes, you should stop using the platform and may request account closure by contacting support.
12. Contact and Privacy Enquiries
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a privacy-related complaint, please contact the 30ok support team. We are committed to handling all privacy enquiries promptly and in good faith.
Email us at: [email protected]